Legal
Privacy Policy
Last updated: April 1, 2026
Overview
Bitrize, Inc. ("Bitrize", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.
By using Bitrize, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms, please do not access our services.
Information we collect
Account information
When you create an account, we collect your name, email address, company name, and role. We use this to provide and personalize our services.
Usage data
We collect information about how you interact with our platform, including features used, queries executed (metadata only, not query content), pages visited, and performance metrics.
Database metadata
Our AI agents access database schema information (table names, column names, data types) to provide recommendations. We do not access or store the actual data in your databases unless explicitly configured.
Technical data
IP address, browser type, operating system, referral source, and device information. This data is used for security and analytics purposes.
How we use your information
Provide and maintain services
Operating the platform, processing queries, running AI agents on your behalf.
Improve and optimize
Analyzing usage patterns to improve performance, fix bugs, and develop new features.
Communication
Sending service updates, security alerts, and support messages. Marketing emails only with your consent.
Security
Detecting, preventing, and responding to fraud, abuse, and security threats.
Legal compliance
Complying with applicable laws, regulations, and legal processes.
AI model improvement
Aggregate, anonymized usage data may be used to improve our AI models. You can opt out of this in your account settings.
Data sharing and disclosure
We do not sell your personal information. We share data only in these circumstances:
- Service providers — Third parties that help us operate our platform (hosting, analytics, payment processing). They are bound by confidentiality agreements.
- Legal requirements — When required by law, subpoena, or court order.
- Business transfers — In connection with a merger, acquisition, or sale of assets, with notice to affected users.
- With your consent — When you explicitly authorize sharing with a third party.
Data retention
We retain your information only as long as necessary for the purposes outlined in this policy.
Account data
Duration of account + 30 days
Usage logs
90 days
Query metadata
12 months
You can request deletion of your data at any time by contacting privacy@bitrize.io. We will process deletion requests within 30 days.
Your rights
Depending on your jurisdiction, you may have the following rights:
Access
Request a copy of your personal data.
Correction
Request correction of inaccurate data.
Deletion
Request deletion of your personal data.
Portability
Receive your data in a machine-readable format.
Objection
Object to processing of your data.
Restriction
Request restriction of processing.
To exercise any of these rights, contact us at privacy@bitrize.io.
Security
We implement industry-standard security measures to protect your information:
- AES-256 encryption at rest for all stored data
- TLS 1.3 encryption for all data in transit
- SOC 2 Type II certified infrastructure
- Regular third-party penetration testing
- Role-based access controls with audit logging
- 24/7 security monitoring and incident response
International data transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data Processing Agreements with all sub-processors
- Compliance with EU-US Data Privacy Framework
Cookies and tracking
We use cookies and similar technologies to provide and improve our services.
Essential cookies
Required for the platform to function. Cannot be disabled.
Analytics cookies
Help us understand how users interact with our platform. Can be opted out.
Preference cookies
Remember your settings and preferences.
Contact us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@bitrize.io
Bitrize, Inc.
548 Market Street, Suite 835
San Francisco, CA 94104